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The Orchard Surgery
Willow Parade
276 High Street
Langley
Slough, SL3 8HD
Tel: 01753 542424
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Patient Charter
Our Responsibilities
We aim to provide the best care for every patient, regardless of age or state of health.
You will be treated with courtesy and respect.
Your treatment remains confidential.
You will be able to see your doctor or nurse within two working days.
We will explain the likely effects of drugs and review long-term medical needs as necessary.
If we think you need a second opinion, we will help you get one.
If you need a doctor in an emergency, we will will arrange for you to be visited outside of normal surgery hours.
We have the right to remove patients from our list if there is a breakdown in the relationship, or if patients are disrespectful to practice staff or other patients.
Patient Responsibilities
We expect you to be courteous and respectful.
We expect you to follow our advice.
You may be asked to see another GP if your doctor is unavailable due to holidays, study leave, training, illness etc.
Please do not call outside normal surgery hours unless you perceive it to be a real emergency.
You have the right to leave our list and register with another practice if you are unhappy with our services.
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