Welcome to The Orchard Surgery
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
The Orchard Surgery is operating a telephone triage system for all our patients. We will not be able see any walk-ins at this time. We will of course, still see people who genuinely need to be seen but they will be triaged by a GP first over the phone. These steps are taken to significantly reduce the rapid spread of Covid-19 to our elderly and vulnerable patients in accordance with the national guidelines.
We are facing high number of calls, so please use alternate mode of communication with the practice. For all your admin queries please email – firstname.lastname@example.org or use our Econsult online banner on our website above. Please use Econsult for any clinical queries. Alternatively you can ring the practice on 01753 542424 if need be. We are trying hard to accommodate our patients’ individual needs to expectations and we are trying our best to constantly manage and improve this situation.
Important information about the coronavirus (COVID-19)
The NHS in the East Berkshire and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to protect patients, our community and NHS staff while ensuring as many services as possible are available to the public.
Steps have been taken to minimise the risk to patients and staff and we are working with individual patients to appropriately manage their care.
If you have symptoms associated with coronavirus including a new continuous cough and a high temperature, you are advised to stay at home for 7 days.
Please do not book a GP appointment or attend your GP practice.
If you live with other people, they should stay at home for at least 14 days, to avoid spreading the infection outside the home. After 14 days, anyone you live with who does not have symptoms can return to their normal routine.
But, if anyone in your home gets symptoms, they should stay at home for 7 days from the day their symptoms start. Even if it means they're at home for longer than 14 days. The most up-to-date public guidance is always online at www.nhs.uk/coronavirus
If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.
Only call 111 direct if you are advised to do so by the online service or you cannot go online.
For the latest COVID-19 advice please visit www.nhs.uk/coronavirus
Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact.
A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.
Testing of suspected coronavirus cases is carried out in line with strict guidelines.
This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.
Everyone is being reminded to follow Public Health England advice to:
- Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
- Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid close contact with people who are unwell.
Please do not book a GP appointment or attend your GP Practice if:
- you think you might have coronavirus
- in the last 14 days you've been to a country or area with a high risk of coronavirus – see our coronavirus advice for travellers
- you've been in close contact with someone with coronavirus
NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.
Call 111 if you need to speak to someone.
For the latest Covid-19 advice please visit www.nhs.uk.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
Access & Parking
The entrance for disabled patients is at the front of the building via the electronic entrance. We also have a door bell if assistance is needed, please press and a member of staff will assist you. Please ask a member of staff who will be happy to assist you with opening of doors etc.
Due to limited parking in the surgery car park, patients are strongly advised to use other alternative means where possible, for example public transport, as the practice cannot guarantee parking spaces.
(Site updated 27/03/2020)